Everything you'd want to check before hiring us.
Most companies make you ask for this. We've put it on one page: who we are legally, what we commit to, how we handle your data and code, and what we won't claim.
Where we're registered.
United Arab Emirates
- Entity
- Orbits Umbrella L.L.C-FZ
- Licence No.
- 2422852.01
- Address
- Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. (Registered address)
Pakistan
- Entity
- Orbits Umbrella (Private) Limited
- Registration No.
- 0213523
- Address
- Mezzanine Floor, Al Fiza Tower, Gulistan-e-Jauhar, Karachi 75290, Pakistan
Malaysia
- Entity
- Orbits Umbrella Sdn. Bhd.
- Registration No.
- 202301028216 (1522139-X)
Contracts for GCC clients are held by the UAE entity. Engineering is delivered from Pakistan and Malaysia, and we say so in writing before you sign anything.
What we commit to.
- Working hours
- Monday to Friday, 10:00–19:00 Gulf Standard Time (GMT+4)
- Reply to new enquiries
- Same working day
- Dedicated teams: replacement
- A replacement engineer within 10 working days
- Dedicated teams: probation
- Two weeks, either side, no fee
- Dedicated teams: notice
- 30 days for a specialist, 60 days for a pod or product team
- Support: urgent issues
- Within 4 working hours
- Support: standard issues
- Within 1 working day
- Support: low priority
- Within 2 working days
- Intellectual property
- Assigned to you on payment
- Confidentiality
- NDA signed before any access to your systems or data
How we handle your code and data.
Access
Engineers work in your repositories and your environments wherever possible. Access is requested per person and removed when they leave the engagement.
Devices
Company-managed laptops with disk encryption and screen locks for anyone working on client systems.
Credentials
Shared through a password manager, never over email or chat. We ask you to rotate anything we've held when an engagement ends.
Code
We don't keep copies of client code after an engagement ends unless you ask us to maintain it.
Hosting
For products we host ourselves, the region is chosen to suit where you operate. For UAE healthcare clients, we host inside the UAE.
Things we haven't got, and won't pretend to have.
- We hold no ISO 27001, SOC 2 or HIPAA certification. If a certification is a requirement for you, we're not the right vendor yet.
- We don't publish client logos, reviews or case studies without written permission, which is why you'll see fewer here than on most agency sites.
- We don't publish project counts or client numbers we can't evidence.
If you need something on this list, tell us during the first call rather than after.
Policies and legal.
Company registration documents and certificates of incumbency are available on request during procurement.